You can count on us to protect the privacy of your personal data... because protecting your privacy when we process your data is a matter of importance to STEAG Energy Services GmbH that is taken into consideration in all of our business processes.
We‘d therefore like to take this opportunity to explain to you the guidelines that we apply to the processing of personal data. The present statement and any further information that may be pertinent to the processing and use of your personal data will be provided at any location on this site where we ask you to supply such data.
1. Information regarding the gathering of personal data
1.1 The protection of personal data is important to STEAG Energy Services GmbH. Therefore, the STEAG Energy Services GmbH company named in the legal notice (“STEAG”) operates these websites as the responsible body in accordance with Art. 4 Number 7 GDPR.
1.2 You can contact our data protection officer by post at the following address:
Group data protection office
Rüttenscheider Straße 1-3
2. Gathering of personal data when visiting our website
2.1 You can use virtually the whole of the Internet service of STEAG Energy Services GmbH without us requiring personal data from you. Only a small number of services which you can find on our websites require the provision of personal data in order for you to be able to use them.
2.2 Should you use the Internet service of STEAG Energy Services GmbH, technical access data is automatically recorded and evaluated by the Internet server (web server) of STEAG Energy Services GmbH. However, this data cannot be allocated to a specific person; in such a case, the individual user remains anonymous.
The data which is recorded includes:
- IP address
- Date and time of enquiry
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (concrete page)
- Access status/HTTP status code
- Respective amount of data transferred
- Website from which the request originates
- Operating system and its interface
- Language and version of the browser software
When individual Internet sites are accessed, this data is transferred to our web servers by your Internet browser. The legal basis is Art. 6 Paragraph 1 Letter f) of the GDPR.
We use this technical access information to constantly improve the attractiveness and users' experience of our websites and their contents and to identify potential technical issues in our internet presence.
2.3 When you get in touch with us via a contact form, you consent that we save the data you provided (for example your email address, name, telephone number), so that we can answer your questions. Once your enquiry has been processed, your data will be deleted.
2. 4 Duration of the storage of personal data
We delete your personal data as soon as they are no longer necessary for the above-mentioned purposes, unless statutory obligations to retain data preclude deletion.
4. Statistical evaluations with Matomo
Our website uses Matomo, an open source software for the statistical evaluation of user access (http://de.matomo.org). The information regarding use which is generated by the cookies is transferred to our server and saved for use analysis purposes, which enables us to optimise our websites. During this process, your IP address is immediately anonymised, so that you remain anonymous to us as a user. The server on which the statistical data is saved is located in our computer centre in Essen, Germany. Should you not agree to the saving and evaluation of this data connected to your visit, you can then object to the saving and use at any time by clicking below. In this case, a so-called opt out cookie will be deposited in your browser, which means that Matomo will not gather any session data. Note: Should you delete your cookies, this means that the opt out cookie is also deleted and needs to be activated by you once again.
If you have given your consent, Google Analytics, a web analysis service of Google Ireland Limited (Google) is used on this website. The use includes the Universal Analytics" operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user's activities across devices.
Purposes of the Processing
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use.
The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 para. 1 lit. a GDPR.
Recipients or Categories of Recipients
The recipient of the collected data is Google.
Transfer to Third Countries
Personal data will be transferred to the USA under the EU-US Privacy Shield on the basis of the European Commission's adequacy decision. You can download the certificate here.
Duration of Data Storage
The data sent by us and linked to cookies, user-identifiers (e.g. User-IDs) or advertising-identifiers are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month
Rights of the Persons affected
You can revoke your consent at any time with effect for the future by blocking the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functionalities of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the Browser Add-on. Opt-out cookies will prevent future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt-out on all systems used. If you click here, the opt-out cookie will be set:
Use of SalesViewer® technology
This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.
The data stored by Salesviewer will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.
The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on https://www.salesviewer.com/opt-out in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.
5. Use of social media plugins
Our website does not use social media plugins. Where we embed the icons of social networks such as Facebook, Twitter, Xing and LinkedIn, we only refer to these networks with an external link. In some cases, the link refers to a content sharing service of the respective network. This means that you can share the page you have accessed with other users via the social network page to which you are referred to by the sharing button.
6.1 You can subscribe to a free newsletter on our website. When subscribing to the newsletter, the data entered into the subscription form is transmitted to us:
- First name
- Last name
Your consent is obtained for the processing of your data during the subcription process and reference is made to this Privacy Statement. No data will be passed on to third parties in connection with data processing for the dispatch of newsletters. The data will be used exclusively for dispatching the newsletter.
6.2 The legal basis for the processing of data after subscription to the newsletter by the user is Art. 6 Para. 1 lit. a DSGVO, provided the user has given his consent.
6.3 The recording of the user's e-mail address serves to deliver the newsletter. The collection of other personal data as part of the subscription process serves to prevent misuse of the services or the e-mail address used.
6.4 The data will be deleted as soon as they are no longer required to achieve the purpose for which they were acquired. The user's e-mail address will therefore remain stored as long as the newsletter subscription is active.
6.5 The subscription of the newsletter can be discontinued by the users at any time. For this purpose an unsubscribe link is included in every newsletter. This link also enables users to withdraw their consent to the storage of personal data collected during the registration process.
7. Google Maps
We use Google Maps on this website to display maps directly on the website and to enable you to use the map functionality.
When you visit the website, Google receives information that you have accessed the corresponding subpage on which the map is integrated. Personal data may be transmitted regardless of whether you are logged in to a Google user account or not.
Further information in this regard as well as on data processing and the protection of your privacy can be found at https://www.google.de/intl/en/policies/privacy
By clicking on this box you accept the transfer of data to Google Maps. Further information can be found here.
8. Objection or revocation of consent to the processing of your data
8.1 Should you have issued your consent to the processing of your data, you can revoke it at any time. Such a revocation affects the lawfulness of the processing of your personal data, once you have declared this to us.
8.2 Should we base the processing of your personal data on the balancing of interests, you can raise an objection to the processing. This is the case in particular if the processing is not necessary to fulfil a contract with you, which is set out by us in the description of the functions below. When exercising such a right of objection, we would kindly request that you explain the reasons why we should not carry out the processing of your personal data. In case of a justified objection, we will check the facts and either suspend or adjust the data processing or explain to you the mandatory protectable reasons by reason of which we will continue the processing.
8.3 It goes without saying that you can object to the processing of your personal data for advertising and data analysis purposes. You can inform us via the contact details below of your objection to advertising: firstname.lastname@example.org
9. Your rights
9.1 You have the following rights vis-à-vis us regarding the processing of your personal data:
- Right to information,
- Right to correction or deletion,
- Right to limitation of processing,
- Right to raise an objection to the processing,
- Right to data transferability.
9.2 You also have the right to complain to a data processing supervisory authority about the processing of your personal data by us.
The online offer offers the possibility to use Tawk.to. It is a live chat software. The chat is integrated in the source code. This is made possible by a script. By using the chat you automatically use the services of Tawk.to. Among the collected data are: Chat history, IP address at the time of the chat and country of origin. This data will not be passed on to third parties and is only used for protection and internal statistics. The data is not used to identify you personally. They are not stored. It will be deleted after the chat. The purpose and scope of data collection and the further processing and use of data by Tawk.to as well as your rights and setting options to protect your privacy can be found in the data protection information of Tawk.to: https://www.tawk.to/privacy-policy